Delivery & Returns Policy – Echo Technologies

Delivery

At Echo Technologies, we are committed to ensuring your order is processed and delivered as quickly and efficiently as possible.

  • Delivery Times:
    Estimated delivery dates will be provided at the time of order. While we strive to meet these dates, delivery times are estimates and not guaranteed.

  • Shipping Costs:
    Shipping costs will be confirmed within the quotation. Charges vary based on location, order size, and shipping method.

  • Delivery Locations:
    We deliver to the UK and throughout Western Europe, subject to applicable shipping regulations.

  • Risk of Loss:
    Risk passes to the customer upon delivery. We recommend arranging insurance for high-value orders.

Returns & Exchanges

We understand that returns may occasionally be necessary. To ensure smooth processing, we require all returns to follow our Returns Authorisation Procedure.

  • Returns Authorisation (RMA):
    Before returning any item, you must request a Return Merchandise Authorisation (RMA) number from our Customer Service team.
    Returns without an RMA number will not be accepted.

To request an RMA, please contact:
📧 Email: info@echo-tek.com
📞 Phone: +44 (0) 203 835 9979

  • Return Address:
    Once an RMA number is issued, goods must be returned to the following address:

Echo Technologies Returns Department
85 Great Portland Street
London
W1W 7LT
United Kingdom

  • Return Conditions:
    Returned goods must be unused, in original packaging, and in resalable condition unless faulty.
    The RMA number must be clearly marked on the package.
    Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

  • Inspection & Refunds:
    All returned items will be inspected upon receipt. Approved returns may result in a replacement, repair, credit, or refund, depending on the circumstances.
    Refunds will be processed using the original payment method.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Custom-made or configured products

  • Software licenses once activated

  • Items marked as "non-returnable" at point of sale

Faulty or Damaged Goods

If you receive goods that are damaged in transit or faulty upon arrival, please notify us within 7 days of delivery. We may request photos or additional information to process your claim.

Cancellations

Order cancellations must be made in writing before shipment. Cancellations after dispatch may incur return shipping costs and restocking fees.

Questions?

For help with deliveries, returns, or warranty claims, please contact our Customer Service team:
📧 info@echo-tek.com
📞 +44 (0) 203 835 9979